Raye Health Sciences Terms of Use
Delivery
- Product’s availability with the Seller
- The destination to which you want the order shipped to and the Seller’s location
Why does the delivery date not correspond to the delivery timeline of X-Y business
days?
It is possible that our courier partners observe a holiday between the day you placed
your order and the date of delivery, which is based on the timelines shown on the
product page. In this case, we add a day to the estimated date. Some courier partners
do not work on Sundays and this is factored into the delivery dates.
What do the different tags like “In Stock”, “Available” mean?
In Stock
For items listed as “In Stock”, Sellers will mention the delivery time based on
your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business
days in areas where standard courier service is available). For other areas, orders
will be sent by Registered Post through the Indian Postal Service which may take
1-2 weeks depending on the location.
Available
For items listed as “In Stock”, Sellers will mention the delivery time based on
your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business
days in areas where standard courier service is available). For other areas, orders
will be sent by Registered Post through the Indian Postal Service which may take
1-2 weeks depending on the location.
Preorder or Forthcoming
For items listed as “In Stock”, Sellers will mention the delivery time based on
your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business
days in areas where standard courier service is available). For other areas, orders
will be sent by Registered Post through the Indian Postal Service which may take
1-2 weeks depending on the location.
Out of Stock
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know
once it is available for purchase.
Why does the estimated delivery time vary for each seller?
Delivery times are influenced by product availability, geographic location of the
Seller, your shipping destination and the courier partner’s time-to-deliver to your
location. Please enter your default pin code on the product page (you don’t have
to enter it every single time) to know more accurate delivery times on the product
page itself.
Seller does not/cannot ship to my area. Why?
Enter your pincode on the product page (you don’t have to enter it every single
time) to know whether the product can be delivered to your location.If you haven’t
provided your pincode until the checkout stage, the pincode in your last used shipping
address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Whether the Seller actually ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
- At times Sellers prefer not to ship to certain locations. This is entirely at their
discretion
Exchange
|
Validity
|
Covers
|
Type Accepted
|
|
30 days from delivery
|
According to the condition
|
Easy Exchange
|
If you have received a damaged or defective product or if it is not as described,
you can raise an exchange request within 30 days of receiving the product.Successful
pick-up of the product is subject to the following conditions being met.
- Correct and complete product (with the original brand/article number/undetached
MRP tag/product’s original packaging/freebies and accessories)
- The product should be in unused, undamaged and original condition without any stains,
scratches, tears or holes
Returns Policy
- Return Period after Delivery is applicable if the product received is Defective
or Damaged or Not as Described.
- Returns Processing
- If you’re facing any issues with a product purchased we shall help by verifying
and trying to resolve your product issue as part of the return verification process.
The Issue resolution steps may be shared with you as self-help, or with assistance
over call (or partner) personnel may visit your place. We will arrange for a replacement
if the issue has not been resolved.
In case the product is not in stock or has been permanently discontinued, the
refund for the entire product or part(s) of the product will be provided by the
seller.
1.Correct Product
IMEI/name/image/brand/serial number/article number/barcode should match and MRP
tag should be undetached and clearly visible.
2.Undamaged Product
The product (including SIM trays/charging port/headphone port, back-panel etc.)
should be undamaged and without any scratches, dents, tears or holes.
3. Undamaged Packaging
Product’s original packaging/box should be undamaged.
Shipping
What are the delivery charges?
- Delivery charge will vary
- Sometimes incur relatively higher shipping costs on low-value items. In such cases,
charging a nominal delivery charge helps them offset logistics costs. The delivery
charge may be waived off by some Sellers if you shop with them for a minimum predefined
value
Cancellation
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire
order amount will be refunded.In case the item you have ordered has been shipped
but has not yet been delivered to you, you may still cancel the order online. Your
refund will be processed once we receive the originally ordered item back from the
courier. Unfortunately, an order cannot be canceled once the item has been delivered
to you. In order to cancel an item in your order:
- Log into your account and go to the ‘My Orders’ page
- Identify the item you want to cancel and click on the corresponding ‘View Details’
link
- Identify the item you want to cancel and click on the corresponding ‘View Details’
link
- Once your cancellation request is created, we will ensure that the cancellation
is processed as soon as possible
How long will it take to process my cancellation request?
- Once you request the cancellation of item(s) in your order, it will take us a maximum
of 1-2 business days to cancel the order and initiate a refund. You will be notified
of the same by email.
- If the Order Status shows the item(s) in your order as ‘Shipped’, we will process
your cancellation request directly with our logistics partner. Your refund will
be processed soon after we receive the canceled items back from the courier.
- However, if you opt for having the money transferred back to the source of the transaction,
it may take up to 7-10 business days for the respective banks to process the refund.
Please get in touch with the banks directly in case of any delays post confirmation
of cancellation/ refund.
Why do I see a disabled ‘Cancel’ link?
- The item is being shipped together with another order of yours
- The item is being shipped together with another order of yours
In Short Form
Return Time
We have a 100% Buyer protection policy wherein you can return the product for any reason whatsoever. You can ship it back to us within 14 days and get a full refund
Return Process
Just email us your complaint with order number within 7 days of receipt of the product. You can also login to your account and raise a dispute from there. Our team will reply to you with an approval email containing the instructions and return shipping address to which you need to send back the product within 7 days.
Refund
If you wish, we can offer you a redeemable voucher worth the refund amount for future purchases. Else we can also refund the entire amount back to your bank account without any deductions along with Rs. 100 for return shipping.
Payment Modes
Net Banking, Debit cards/ Credit Cards (Visa, MasterCard, American Express, Diners Club cards accepted) International Credit Cards
Payment Details
You will receive an email with your payment details immediately after you make a purchase. In case of any issues, our customer care would be happy to help you
Payment Security
You transparently pay through our Payment Gateway and all the data is transferred through high-level encryption technology. We guarantee you, your payments are 100% secured with us and your payment details are never shared with anyone during the payment process
Shipping Time
We deliver in India within 10 days and outside of India within 21 days. Currently, our average delivery time in India is around 4 days and outside of India is 18 days
Shipment Tracking
You will get an email and SMS with the tracking details as soon as the product is shipped. You can also request the seller for faster shipping by clicking the ‘Contact Seller’ button on the product page after you place the order